WDET Site FAQ's
Links to the (free) most popular Web Browsers: Links to the (free) most popular Media Players: VLC Media Player (Universal and most compatible client) I'm having problems listening online at work and/or from behind a firewall. Open Windows Media Player. Select File > URL . Type in:http://www.wdetfm.org/listenlive/listen2.asx. The audio sounds choppy, or cuts out and rebuffers frequently. Buffering occurs when your computer is not receiving data fast enough; the buffering, or cutting out, occurs when the player tries to catch up. It may be caused by Internet congestion or insufficient bandwidth. Closing some other windows and applications may help. I can't connect/content won't play. Make sure you have the highest versions of Quicktime, VLC Media Player, or Windows Media Player Players installed on your machine. If all streams are in use, you will have difficulty connecting. We apologize for the inconvenience. Please keep trying, or try again later. The stream may be temporarily off line. Please try again later. You could be behind a firewall that has not had the appropriate ports opened for streaming. If you're trying to connect from work, talk to your system administrator about opening the appropriate ports on the firewall to allow streaming. If your memory or cache file folders are full, you may experience audio streaming errors. Try emptying your Temporary Internet cache folder, and any additional temporary files, such as the contents of the recycling bin. You might also try to restart or reboot your computer to free up more of the system memory. Can I listen with a Mac? Yes, you sure can. System Requirements for Macintosh: VLC Media Player needs to be installed on the system. Safari or Mozilla Firefox Browser have to be installed 56K modem or faster (DSL, Cable, T1) is recommended. Quick Tips... For best results, be sure you have the latest versions of the audio player of your choice. Each of the above options make the latest versions available at no cost. Note: If you are having difficulty with the Listen Live! portion of the site, please try the following few fixes: Microsoft Internet Explorer announced in August 2001 that it would no longer support some plug-ins beginning with version 5.5 Service Pack 2. (You can see the notice at http://developer.apple.com/quicktime/compatibility.php.) Our site has the imbedded HTML code that offers the "ActiveX" patch that will restore compatibility. Please visit the site and utilize the patch. If you have Windows Media Player lower than version 7 you can listen by pluging in the link directly: 1. Launch your Windows Media Player (click on Windows Media Player icon). 2. Click on FILE, then click on OPEN. 3. Type in the following URL exactly: http://www.wdetfm.org/listenlive/listen.asx 4. Click on OK. The WDET stream should come up and play shortly thereafter. At this point, you can choose WDET as one of your "Favorites" in the Edit menu. If you need additional help or have comments, please let us know. And thanks again for supporting Public Radio in Detroit! Pledging Online: Potential Problems and Solutions ERROR MESSAGE: If you experience "times out" errors while trying to make a donation: Symptoms High traffic volume on our website can cause slowdowns in authentication of credit cards and processing of your contribution. Outside vendors handle this process for WDET and when the processing console gets a large number of transactions in the queue, it can cause your screen to "time out" without a clear indication of whether your gift has been processed. Resolution If this happens, DO NOT HIT "SUBMIT" AGAIN OR START OVER TO MAKE ANOTHER GIFT! This could result in a duplicate transaction that you did not intend. It would be best to check your credit card statement to see if your original charge did go through. If it did not, then feel free to return to wdetfm.org and make your gift at a less busy time. If you are an Internet Explorer user and have encountered difficulties getting to our donation page or if you've received an "Secure Channel Error" message, the following solutions may help: ERROR MESSAGE: An Error Occurred in the Secure Channel Support If your system is configured to use a proxy, do the following steps: NOTE: The procedures that are described in this article may require information about your proxy server that can only be provided by your system administrator or Internet Service provider. Because of this, you may need to contact your system administrator or Internet Service provider before you proceed. In Internet Explorer, click Internet Options on the Tools menu. On the Connections tab, click LAN Settings. Under Proxy Server, click Advanced. Type the appropriate proxy server address and port in the Secure box, click OK, click OK, and then click OK again. If you continue to experience difficulties pledging online after following the above directions, and your frustration level has not surpassed your desire to keep the best in art and culture on the airwaves in Detroit,contact our intrepid web techie. Be sure to include the following information about your hardware/software: * What type of computer are you using? * What browser (Chrome, Mozilla Firefox, Safari, Internet Explorer?) do you use to connect to the Internet? What version of the browser do you have? * What type of Internet Connection do you have (DSL, Cable, T1, 3G)? Thanks for listening and for your continued support. You make WDET possible!